Refund Policy

1. Start with the free trial

We suggest starting with the free 6-hour trial, which lets you check the channels, picture quality and your devices before you spend anything.

2. The 30-day guarantee

Not satisfied with your first subscription, for any reason? Ask for a refund within 30 days of that payment and we'll return it in full.

3. Eligibility

You qualify when:

• this is your first IPTV Trends subscription purchase;
• your request reaches us within 30 days of the payment;
• your account hasn't been suspended for breaching the Terms of Service or Acceptable Use Policy.

Each customer can use the guarantee once.

4. Renewals and upgrades

Renewals and upgrades fall outside the guarantee, since you've already had time to use the Service. Cancel before your renewal date if you don't want to be charged again.

If a fault on our side prevents you from watching after a renewal and we can't resolve it, contact us and we'll offer a fair remedy, such as added time or a partial refund.

5. Exclusions

The following can't be refunded:

• requests received more than 30 days after the first payment;
• accounts closed because of login sharing, reselling or other misuse;
• money paid to third parties, for example player app activations (Smart IPTV, IBO Player) or TiviMate Premium;
• payments already under a chargeback or bank dispute.

6. Requesting a refund

Message us on WhatsApp at +1 (347) 676-4880, or email support@iptvtrends.us.com from your account's email address, with your order details and a short reason. We may first offer to fix the issue, but if you'd still prefer a refund within the guarantee period, we'll process it.

7. Timing

Approved refunds are returned to the original payment method and usually appear within 5–10 business days, depending on your bank or provider. The subscription ends when the refund is issued.

8. Chargebacks

Please talk to us before disputing a charge with your bank. It's quicker, and we'll help. Accounts with an open chargeback stay suspended until it's settled.